SpainGuides Privacy Policy Statement

Welcome to the Spain-Guides privacy policy statement. The purpose of this policy statement is to clearly explain to you how we collect, use and store your personal data as well as letting you know your rights when it comes to your personal information and in accordance with the new Data Protection Regulation (GDPR) approved by the EU Parliament on 14 April 2016. Enforcement date: 25 May 2018.  The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC

The website (from now referred to  as Spain-Guides/US/WE/OUR ) is run and owned by ( Web Interaction ). We take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all EU & UK national laws and requirements for user privacy.

How we collect your information

  1. Directly from you when you fill out one of the forms directly on the Spain-Guides website. Or via a competition entry form, site survey, posting or commenting.
  2. When signing up to our e-newsletter
  3. Registering as a user.
  4. Communicating or corresponding with us via telephone, post, email, messenger or on social media.

The information we collect

Throughout our website we only request the absolute necessary personal information to carry out the activity which you have requested including

  • Your contact information including name, address, email address, telephone, country of residence.
  • Your communications with us.

IP addresses

We may also collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

How we process and use your personal information and data we collect

  1. Action any requests you make.
  2. To allow us to run, maintain and develop our business.
  3. Make available to our authorised affiliate partners for the purposes of travel bookings and quotations.
  4. Supply you with requested information.
  5. To allow for invoicing and contract management. i.e to address invoices to our customers.
  6. To send our e-newsletter if you have opted in to receive it.
  7. Send you information about our products and services by email or other means if you have opted in to receiving relevant marketing communications.
  8. Send you information by email about products and services offered by third pary companies that we think you might be interested in if you have opted in to receiving relevant marketing communications.
  9. To help us improve our website to make it more intuitive and engaging.
  10. To perform market research.
  11. To help personalise your user experience.
  12. Provide you with access to parts of our website.
  13. For legal, regulatory or business reasons such as assisting crime and fraud prevention.
  14. To perform analysis and research and monitor your usage behaviour

Website Cookies

This website uses cookies to better the users experience on our website. Where applicable Spain-Guides uses a cookie control system allowing the user on their first visit to our  website to allow or disallow the use of cookies on their computer / device.

Cookies are essential for the effective operation of our websites and are used to tailor the information, products and services offered and advertised to you, both on our websites and elsewhere.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows Spain-Guides, through its server to provide users with a tailored experience within this website.

We do not use cookies to collect or record your personal information such as your name, address or other contact details

» Click here to see our Cookie Policy

How to disable Cookies

Users who wish to deny the use and saving of cookies from this website on to their computers hard drive should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

You can change your web browser’s settings at any time to reflect your cookie preferences.  Details on how to disable cookies for the most common browsers can be found below:

What happens if I disable cookies?

Depending on which cookies you disable, generally though the website may not function properly if cookies are switched completely off. By disabling third party cookies only you will not be preventing from completing most actions on the Spain-Guides website.

For more information about cookies please visit:  

Google Analytics

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

We do not make, and do not allow Google to make, any attempt to find out the identities of anyone our website.

You can read Google’s Privacy Policy here: [ ].

Email Lists

We collect personal information such as your name and email address when you sign up to join our mailing list. We do this to be able to contact you with relevant information, products and services, check you wish to continue and that you are happy with our services and wish to continue as a registered user.

To help us deliver the Spain-Guides monthly e-newsletter we use the services of Mailchimp, a third party email marketing company.  Statistics are gathered on opening emails using industry standard technologies which helps us monitor and improve our e-newsletter.

Visit the Mailchimp website to review their Privacy Policy: [  ]

You can unsubscribe at anytime by clicking the unsubscribe link at the bottom of our e-newsletter emails or contacting us at

Links to other websites have many external links to third party website although none of these links are intended to provide us with any personal information about you. However when you do visit those website you may find that they would like to collect your personal information for their own purposes. Please check their privacy policies in each to see how they plan to capture, use and store your personal data.

Adverts and Sponsored Links contains sponsored links and adverts. These will typically be served through our advertising partners, to whom will have their own detailed cookie and privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. cannot be held liable for any damages, losses or implications caused by visiting any external websites linked, intentionally or not, from our website.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

We link to Google +,  Twitter, Facebook, Instagram and Pinterest at the bottom of each page as well as a floating sidebar.  You are free to share them on your own social media accounts.

How we keep your personal Information secure

  1. makes every effort to safeguard your personal data and to ensure it is stored in a secure environment using the latest encryption and storage technologies.
  2. Data may also be stored on encrypted cloud hosting systems with very limited personnel access.
  3. Data storage devices are kept in a secure facility with restricted physical access.
  4. The data that we collect from you may be transferred to, and securely stored at, a destination outside the European Economic Area (“EEA”).  By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
  5. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
  6. We do not request or store any financial information such as Credit Cards or Bank Details. Any payments for services are made via secure third party services such as PayPal.
  7. The Spain-Guides website has an SSL Secure Site Sockets  certificate installed ( https ) which encrypts communications between users and our hosting servers.

Sharing your Personal Information & Data

We will never sell, share, rent or exchange your personal data with any unauthorised third parties.

We may disclose your personal information to third parties in the following cases:

  1.  In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  2.  If  the assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Spain-Guides ( Web Interaction ) our customers, or others.
  4. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

How long do we keep your information for?

We will hold onto and store your personal information for as long as we actually need it for the purposes we acquired it for in the first place.

This is generally whilst you continue to use our website services and products and for a reasonable period of time after you have unsubscribed to our e-newsletter or any services we offer.

Access to your personal information

You are entitled to have full access to any of your personal information that we may hold.  You may also request us to amend, or delete your personal information at any time.

Please email your request to  or via post to:

Web Interaction
Att: SpainGuides
Sussex House
190 South Coast Road
BN10 8JJ

Changes to this Privacy Notice

This privacy notice was reviewed and updated on the 21st May 2018 and will be periodically checked. Any changes will be posted here.

Resolving Privacy Issues

We will always try our best to resolve any data privacy issue you may have. You have the right to refer any data privacy issue to the Information Commissioner’s Office at any time.

Staying safe online

Ths website Get Safe Online has plenty of sound good advice about protecting yourself and keeping your personal data safe online.

GDPR –  Data Protection Regulation

GDPR the new Data Protection Regulation (GDPR) approved by the EU Parliament on 14 April 2016. Enforcement date: 25 May 2018.  The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC

Useful Resources:

EU Data Protection Law

ICO -UK Information commissioner’s Office